The Security Industry Alarm Coalition (SIAC) has recognized Engineered Protection Systems, Inc. (EPS Security) with its prestigious 2016-17 Police Dispatch Quality (PDQ) award. The PDQ award is given to the company that promotes best practices working with law enforcement to reduce the number of unnecessary dispatches to alarm customers.
The EPS Security Monitoring Center takes great pride in working to improve alarm signal dispatch quality. We have established relationships with local law enforcement and dispatchers to better serve our customers and the communities they live within.
We do not stop there.
Our alarm signal management standards are developed and embedded in our companies culture through, not only our Monitoring Center team, but our security consultants, technicians and customer support teams as well. Each facet of our partnership with customers and local law enforcement is important in maintaining outstanding communication and alarm signal quality.
EPS will continue to strive toward excellent alarm management. Established procedures, relationships, and materials have been meticulously updated to provide the outstanding level of service our customers expect from an award winning Monitoring Center.
“Winning this award was the result of focus towards dealing with alarm issues for the benefit of our valued customers and the community as a whole,” said Kevin Carlson, EPS Security President. “Reducing unnecessary dispatches is vital to the health of our industry and our ability to serve and protect the community.”
This is an incredible achievement for EPS! …Especially considering the robust size and capability of some of the competition year-after-year for this award.
“Engineered Protection Systems has consistently shown itself to be extraordinarily conscientious, exacting and effective where it comes to alarm management and dispatches,” said Stan Martin, SIAC Executive Director. “These efforts have garnered EPS Security recognition as a PDQ runner-up on multiple occasions, which is quite an achievement in itself.”
EPS Security strategies for reducing false alarms include two call confirmations, customer education at installation, detailed user guides and specific procedures for problem alarm sites.
When a pervasive false alarm problem is discovered, EPS Security has a number of procedures to make a correction,” Carlson said. “These include a member of the EPS Security Monitoring Center team calling customers, downloaders checking on the programs, service techs coordinating onsite visits to check equipment, or providing a full re-education of the system to the customer along with a possible extension of delay times.”
The PDQ Award is given annually by the Security Industry Alarm Coalition (SIAC) and the False Alarm Reduction Association (FARA), and co-sponsored by Honeywell Security, Security Sales & Integration Magazine, and the Installation Quality (IQ) Program.