Think about the last customer service experience you had; whether it was getting your morning coffee, talking with a bank teller, or calling someone about home repair. How would you rate the level of customer service you received? Average? Below average? It seems that customer service has become an undervalued part of a business contract or customer transaction.
Unfortunately, there are certain industries and services that have become synonymous with poor customer service. For example, companies that install things like security systems, cable, internet, etc. So, when people have one of these services done, they expect that they are going to receive customer service that is less than stellar.
At EPS, we are committed to changing this experience and providing our customers with service that is a cut above the rest. So what are we doing to make sure that our customers have the best experience possible? Read on to find out…
Our technicians are trained to be thorough with each appointment.
Unlike other companies, our technicians have wiggle room to talk with customers and answer questions while they install a system or are out on a service call.
After all, we want to make sure that our customers are getting the most out of their security systems. If technicians have the time to talk, they can share information about products or services and share tips or things that customers should be aware of with their system.
We place a premium on training our technicians.
All of our system installers have gone through our extensive and detailed background check. So you can rest assured, that anyone affiliated with EPS who is coming into your home or business has been properly vetted and professionally trained.
Our technicians attend training sessions coordinated by our training department, and, at times, by our vendor partners. So, they are familiar with the latest products and technologies offered by EPS. Our technicians are trained based on their level of experience and systems knowledge. It allows for our team to best serve our customers based on their needs while always continuing to learn more about emerging technology available to your home or business. We are security experts and we stand by it!
We provide continued customer service.
No matter if you are a residential or a commercial customer, we believe that the key to building lasting relationship is to provide continued customer service after a system is installed. That service can take a variety of forms, including:
- System introductions & demonstrations
- Simply repairing a system malfunction
- Tweaking your system.
- Upgrading or adding to your system
- Technical troubleshooting
- Account administration
- Meeting permit, ordinance and code requirements
For our commercial customers, we aim to get to know your business and become strategic security partners, providing guidance and meeting additional needs that arise.
As you can see, we’re not your typical security company. To learn about what sets us apart from the rest, click the button below.